Service Fees  Fault Diagnosis of AABrothers purchased parts/systems   Free  Fault Diagnosis of non-AABrothers purchased parts/systems  $22.00  Installation of ram / optical drive  $22.00  Remote assistance support fee  $33.00  Backup to AABrothers disk during work  $55.00  Backup to DVD / CD upto 2 disks  $55.00  Backup to DVD / CD over 2 disks  $110.00  Secure Hard Drive Erase  $55.00  Reinstall of Windows and Office - including:    * Windows and Office updates    * Antivirus  $165.00  Reinstall of Windows and Office with backup - including:    * Windows and office updates    * Antivirus    * Retore of standard information like my documents, my music, desktop,  favorites  $220.00  Virus / Malware removal  $55.00 - $220.00  Cleaning of dust / dirt from system inside and out  $55.00 - $110.00  Traveling (except for the Newcastle CBD area - see map)  $55.00 / 30 min  Onsite labour fee - Minimum 1 hour  $55.00 / 30 min